Behind every successful service business is a deep understanding of its clients. Who are your most loyal customers? What do they prefer? How much have they spent? Slotix's Client Management system answers these questions automatically, while VIP Exclusive Slots and Loyalty Coupons turn that knowledge into tangible client retention strategies.
Client Profiles That Build Themselves
With Slotix, you never need to manually create a client database. The moment someone books their first appointment, whether through Telegram, WhatsApp, or your booking page, a comprehensive profile is automatically created. Every subsequent interaction enriches that profile with more data.
What Every Profile Contains
Each client profile in Slotix is a complete dossier that grows over time:
- Personal Information — Name, username, profile photo (automatically fetched from messaging platforms), and contact details across phone, email, Telegram, and WhatsApp
- Appointment History — Every past and upcoming appointment, including dates, services provided, status (completed, cancelled, no-show), and payment information
- Financial Summary — Total spending, average per visit, and spending trends over time
- Satisfaction Rating — Average feedback score out of 5 stars, helping you identify your happiest (and least happy) clients
- Private Notes — Your personal observations about preferences, allergies, communication style, or anything else that helps you deliver personalized service
- VIP Status — A toggle that unlocks exclusive features for your most valued clients
- Active Coupons — Any loyalty rewards the client has earned
The Client List Dashboard
Your Clients page presents all clients in a sortable, searchable table. At a glance, you see each client's name and photo, phone number, last appointment date, total spending, and satisfaction rating. Use the search bar for quick lookups, or create advanced filters to segment your client base by VIP status, spending level, or other criteria.
The Power of Client Notes
Notes are one of the most underutilized tools in client management. In Slotix, every client profile has a private notes section visible only to you. Use it to record:
- Preferences — "Prefers morning appointments," "Likes light background music"
- Sensitivities — Allergies, physical limitations, or personal boundaries
- Conversation points — "Recently got married," "Training for a marathon"
- Special requests — "Always wants a follow-up call after treatment"
These details transform a routine appointment into a personalized experience. When you greet a returning client by remembering their preferences, you create the kind of loyalty that no discount can buy.
VIP Exclusive Slots: The Red Carpet Treatment
Not all clients are equal in terms of business value. Your top clients, the ones who book regularly, spend generously, and refer others, deserve special treatment. VIP Exclusive Slots let you reserve premium time slots that only designated VIP clients can see and book.
How Visibility Works
The exclusivity is absolute. When a VIP client views your availability, they see their reserved slots marked with a special "Reserved for You" indicator alongside regular available slots. Meanwhile, all other clients, whether authenticated or anonymous, simply don't see those time slots at all. It's as if those times don't exist for anyone but the VIP.
Recurring and One-Time Slots
Slotix supports two types of exclusive slots:
- Recurring (Weekly) — Repeats every week on the same day and time. Perfect for clients with ongoing treatment schedules, regular training sessions, or fixed weekly appointments. Example: Every Monday from 11:00 to 13:00.
- One-Time — Available only on a specific date. Ideal for special occasions, premium events, or trial VIP experiences. Example: December 15 from 14:00 to 16:00.
Use Cases for VIP Slots
- Therapy practices — Fixed weekly sessions for ongoing patients
- Personal training — Reserved gym slots for premium members
- Beauty salons — Priority time slots for high-spending clients
- Consultants — Dedicated availability for retainer clients
You can activate, deactivate, or delete exclusive slots at any time. Deactivating a slot keeps it saved but hidden from the client, making it easy to temporarily adjust without losing your configuration.
Loyalty Coupons: Rewarding Your Best Clients Automatically
Client retention is the lifeblood of service businesses. Acquiring a new client costs 5-7 times more than retaining an existing one. Slotix's Loyalty Coupon system automates the reward process, ensuring your best clients feel valued without requiring any manual effort from you.
Automatic Generation
Here's how it works: You set a spending threshold (say, $500). When a client's cumulative spending reaches that threshold, the system automatically generates a unique coupon with a QR code, sends it to the client via Telegram or WhatsApp with a congratulatory message, notifies you about the new coupon, and resets the spending counter so the client can work toward their next reward.
Flexible Configuration
You control every aspect of the loyalty program:
- Spending Threshold — The amount clients need to spend to earn a reward (e.g., $500)
- Discount Type — Choose between a fixed amount ("$50 off") or a percentage ("10% off")
- Discount Value — How much the coupon is worth
- Validity Period — How many days the coupon remains usable (e.g., 90 days)
The Coupon Dashboard
The Coupons page gives you a complete overview of your loyalty program with statistics showing active coupons, used coupons, total generated, and total discount value given. The built-in QR code scanner lets you quickly redeem coupons when clients arrive, just scan the code from their phone.
Perhaps the most strategic feature is the "Close to Coupon" section. It shows clients who are approaching their next reward threshold, complete with progress bars. This information is gold for encouraging one more visit: "You're only $30 away from earning a reward!"
Manual Coupons
Beyond automatic generation, you can send coupons manually to any client at any time. Use this for special occasions (birthdays, anniversaries), win-back campaigns for inactive clients, promotional offers, or thank-you gestures after referrals.
Client Blocking
While rare, some situations require limiting access. Slotix allows you to block problematic clients directly from their profile. Blocked clients cannot make new bookings through any channel, protecting your time and your other clients' experience.
Client management isn't just about storing contact information. It's about building relationships, rewarding loyalty, and making every client feel like your most important one. With Slotix's CRM, VIP Exclusive Slots, and Loyalty Coupons working together, you have a complete client retention ecosystem.
Start building stronger client relationships today. Try Slotix free and see how intelligent client management transforms your business.