Your service catalog is the foundation of your booking system. It defines what clients can book, how long each service takes, and what it costs. A well-organized catalog doesn't just make booking easier; it makes your business look professional and helps the AI chatbot serve your clients better.
More Than a Price List
In Slotix, your service catalog is a living, intelligent asset. It powers your booking system by defining available services, feeds the AI chatbot with accurate information about your offerings, tracks performance metrics per service, and presents your business professionally to potential clients. Every service you add becomes immediately available across all booking channels: Telegram, WhatsApp, and your booking page.
Building Your Catalog
Service Configuration
Each service in your catalog can include a comprehensive set of attributes:
- Image — A visual representation that makes your catalog appealing and helps clients understand what they're booking. High-quality images significantly increase booking rates.
- Name — Clear, descriptive service name as shown to clients. Use names that immediately communicate what the service involves.
- Category — Group related services together (e.g., "Training," "Consultation," "Massage"). Categories help clients navigate your offerings and keep your catalog organized.
- Price — Service price in your currency. Transparent pricing builds trust and reduces pre-booking inquiries.
- Duration — How long the service takes in minutes. Accurate durations prevent scheduling conflicts and ensure adequate time between appointments.
- Description — Detailed explanation of what the service includes. This content is used by the AI chatbot when answering client questions about your services.
- Show price in chat — Toggle whether the price is displayed during chatbot conversations. Useful if you prefer to discuss pricing only during the appointment.
Services vs. Products
Slotix distinguishes between two types of catalog items:
- Services — Bookable offerings that occupy time slots on your calendar. When a client books a service, the duration is blocked on your schedule. Examples: haircut, massage, consultation, training session.
- Products — Items that can be sold alongside services but don't occupy calendar time. Perfect for retail items, product add-ons, or packages you sell during appointments. Examples: skincare products, supplements, equipment.
Toggle between Service and Product mode using the switch in each item's detail view.
Performance Tracking Per Service
Every service in your catalog comes with built-in performance metrics. When you expand a service's details, you see two key numbers: total bookings (how many times this service has been booked) and total revenue (cumulative income generated by this service).
These metrics help you identify your star performers, the services that drive your business. They also reveal underperformers that might need better marketing, pricing adjustments, or removal from your catalog.
Active/Inactive Management
Sometimes you need to temporarily remove a service from your offerings without losing its history. The Active toggle lets you do exactly this. Inactive services don't appear in the booking flow, don't show in chatbot conversations, and can't be booked by clients. However, they retain all their booking history and statistics, ready to be reactivated at any time.
This is perfect for seasonal services, services under revision, or temporarily unavailable offerings.
Categories: Keep It Organized
As your catalog grows, categories become essential. They serve multiple purposes: helping clients find relevant services quickly, organizing your catalog view, enabling filtered searches and reports, and providing structure for the AI chatbot's service recommendations.
Common category examples include: Haircuts, Coloring, and Treatments for salons; Personal Training, Group Classes, and Nutrition for fitness; or Consultation, Treatment, and Follow-up for healthcare providers. Create categories that match how your clients think about your services.
The Catalog and Your AI Chatbot
Your service catalog directly powers the AI chatbot's knowledge. When a client asks "What services do you offer?" or "How much does a deep tissue massage cost?", the AI pulls information directly from your catalog. This means that detailed service descriptions lead to better AI responses, accurate pricing prevents confusion, complete catalogs give clients comprehensive information, and updated catalogs ensure the AI always has current information.
The more complete and detailed your catalog, the better your AI chatbot performs.
Tips for a Great Service Catalog
- Use clear, descriptive names — "60-Min Deep Tissue Massage" is better than "Massage Option B"
- Write thorough descriptions — Explain what's included, what to expect, and any preparation needed
- Upload quality images — Visual content increases booking confidence and makes your catalog look professional
- Set accurate durations — Include buffer time if needed to prevent back-to-back scheduling stress
- Keep prices updated — Outdated prices create awkward conversations and erode trust
- Organize with categories — Help clients navigate and find what they're looking for quickly
- Review regularly — Remove services you no longer offer and update descriptions as your offerings evolve
Your catalog is the first impression many clients have of your business. A well-crafted, organized, and visually appealing service catalog communicates professionalism and makes booking effortless for your clients.
Build your professional service catalog today. Try Slotix free and start adding your services in minutes.