Privacy Policy

1. Introduction

Welcome to Slotix (“we,” “our,” or “us”). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment scheduling and business management platform at www.slotix.ai (the “Service”).

By using Slotix, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

Account Information: When you register for Slotix, we collect your name, email address, phone number, business name, business address, and other professional details necessary to set up your account.

Client Data: As a business management tool, you may input information about your clients including names, contact details (email, phone), appointment history, payment information, notes, and feedback.

Payment Information: We collect billing information such as your payment card details and billing address through our secure payment processors. We do not store complete payment card numbers on our servers.

Communications: When you contact us for support or communicate through our platform, we collect the content of your messages, including any attachments.

2.2 Information Collected Automatically

Usage Data: We automatically collect information about how you interact with our Service, including features used, pages viewed, appointment statistics, and time spent on the platform.

Device Information: We collect information about the device you use to access Slotix, including IP address, browser type, operating system, device identifiers, and mobile network information.

Location Data: We may collect approximate location information based on your IP address to provide localized services such as timezone settings and regional preferences.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. See our Cookie Policy below for more details.

2.3 Information from Third Parties

Integration Data: If you connect third-party services (such as Telegram, WhatsApp, or payment processors) to your Slotix account, we may receive information from these services in accordance with their terms and your authorization.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision: To provide, operate, and maintain the Slotix platform, including appointment scheduling, client management, notifications, and payment processing.

Account Management: To create and manage your account, verify your identity, and provide customer support.

Communication: To send you service-related notifications, appointment reminders, updates, security alerts, and support messages. With your consent, we may also send promotional communications.

Personalization: To customize your experience, provide relevant features, and improve our Service based on your preferences and usage patterns.

Analytics and Improvement: To analyze usage patterns, monitor service performance, identify technical issues, and develop new features and improvements.

Security: To detect, prevent, and address fraud, security incidents, and other harmful activities.

Legal Compliance: To comply with legal obligations, respond to legal requests, enforce our terms, and protect our rights and those of our users.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as hosting, payment processing, email delivery, customer support, and analytics. These providers are bound by confidentiality obligations.

Your Clients: When you use Slotix to communicate with your clients (via Telegram, WhatsApp, email, or SMS), we facilitate the transmission of information you choose to share.

Business Transfers: If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent: We may share information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Client Data: Retained according to your preferences and legal requirements
• Transaction Records: Retained for accounting and legal compliance purposes (typically 7-10 years)
• Usage Data: Generally retained for 2-3 years for analytics purposes

You may request deletion of your data at any time, subject to legal retention requirements.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to processing of your information for certain purposes, such as direct marketing.
• Restriction: Request restriction of processing under certain circumstances.
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise these rights, please contact us at privacy@slotix.ai. We will respond to your request within 30 days.

Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

Communication Preferences

You can opt out of promotional communications by following the unsubscribe instructions in those messages or adjusting your account settings. You cannot opt out of service-related communications.

8. International Data Transfers

Slotix operates globally and may transfer your information to countries outside your country of residence, including countries that may not provide the same level of data protection. When we transfer information internationally, we implement appropriate safeguards such as standard contractual clauses approved by regulatory authorities.

9. Children’s Privacy

Slotix is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

10. European Users – GDPR Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing: We process your data based on:

• Contract performance (providing our Service)
• Consent (where you have given it)
• Legal obligations
• Legitimate interests (improving our Service, security)

Data Controller: BabelFor.net is the data controller responsible for your personal information.

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

11. Cookie Policy

We use the following types of cookies:

• Essential Cookies: Necessary for the Service to function properly, including authentication and security.
• Functional Cookies: Enable enhanced functionality and personalization, such as language preferences.
• Analytics Cookies: Help us understand how users interact with our Service to improve performance.
• Advertising Cookies: Used to deliver relevant advertisements (only with your consent).

You can manage cookie preferences through your browser settings, though this may affect Service functionality.

12. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services (Telegram, WhatsApp, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. For significant changes, we may provide additional notice such as email notification.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Slotix.ai
Email: info@slotix.ai
Website: www.slotix.ai

For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@slotix.ai.

Consent

By using Slotix, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.